AlterCPA AutoCall

Call center automation utility for networks powered by AlterCPA Pro and CPAmoe

Offloads your call center from the tedious expectation of a customer response. It will take care of all missed calls, disconnected phones and inaccessible customers, freeing up the time of your operators for really useful work.

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AlterCPA AutoCall

Why do you need AutoCall?

This solution is perfect for professional call centers with a large stream of leads and orders. It allows you to maximize the use of operator time and automate the routine tasks of dialing and waiting for a customer to response.

  • Quick dialing for new orders. As you know, the faster you call your potential customer, the higher the chances of a successful sale. Each new lead immediately gets into AutoCall processing and the call starts automatically. The time from receiving a lead to making a call can be reduced to a matter of seconds if there are free operators.
  • Working with missed calls. The most important task that is fugured out by an automatic “dialer” is servicing unanswered calls. AutoCall itself will dial for failed calls until the customer contacts. If there is no answer, it will put a note on the order and plan the next call. In this case, the operators are exempted from the need to manually sort through each lead and stay on the line waiting for an answer.
  • Reduction of technical costs. SIP software that only works with incoming calls is almost always free. You do not need a quality licensed software background. Moreover, you can use the simplest "hardware" DECT phones of inexpensive Chinese brands to organize the conversation itself. The operator will not even need dialing keys, and you break free from building connection between the dialer and CRM.
  • Human factor exclusion. We are well aware that not all call center operators are eager to work actively. In the set, we are faced with the problem that the operator scans orders and selects the most convenient for him. Automation eliminates the desires of the operator from the business process, providing him with a ready-made order for processing.
  • Buyer hiding. Depending on the settings of your SIP server, the buyer's phone number may be hidden from the operator. In combination with hiding the number in the CRM interface, this allows you to secure your call center. For our part, we consider this feature completely pointless and useless, but it is in demand among our customers.

Basic principles of work

AlterCPA AutoCall is located on the server that is as close as possible to your SIP equipment, and establishes interaction with the main network. It can serve an unlimited number of virtual call centers and operator teams located on the same network on AlterCPA Pro.

The algorithm of AutoCall is as follows:

  • In the AutoCall dashboard, clients are created that correspond to the call centers of your network. Each client creates his own set of dialer groups responsible for working with a specific team of operators and call model.
  • AutoCall constantly monitors the availability of free line operators. As soon as an operator enters the line, AutoCall starts searching for a suitable order for this operator.
  • Once a suitable order is found, AutoCall starts to dial the buyer. The call process is completely controlled by automation. In case of dialing problems, the order receives the corresponding mark and the next call is planned.
  • If the customer answers, AutoCall transfers the call to a free operator. At the same time, the corresponding order card is opened on the operator’s computer. The operator receives an incoming call with a customer who is ready for a conversation.