- Quick dialing for new orders. As you know, the faster you call your potential customer, the higher the chances of a successful sale. Each new lead immediately gets into AutoCall processing and the call starts automatically. The time from receiving a lead to making a call can be reduced to a matter of seconds if there are free operators.
- Working with missed calls. The most important task shouldered by an automatic “dialer” is servicing unanswered calls. AutoCall itself will dial for failed calls until the customer gets in touch. If there is no answer, it will put a note on the order and plan the next call. In this case, the operators are exempted from the need to manually sort through each lead and stay on the line waiting for an answer.
- Reduction of technical costs. IP telephony software that only works with incoming calls is almost always free. You do not need a quality licensed softphone. Moreover, you can use the simplest “hardware” handsets from inexpensive Chinese brands to handle the conversation itself. The operator will not even need dialing keys, and you will not need to think about how to get the dialer and CRM to work together.
- Human factor exclusion. We are well aware that not all call center operators are eager to work actively. In many cases, we run into the problem that the operator browses orders and picks the one most convenient for him. Automation eliminates the desires of the operator from the business process, providing him with a ready-made order for processing.
- Buyer data hiding. Depending on the settings of your IP telephony, the buyer's phone number may be hidden from the operator. In combination with hiding the number in the CRM interface, this allows you to secure your call center. For our part, we consider this feature completely pointless and useless, but it is in demand among our customers.
Why do you need AutoCall?
This solution is ideal for large call centers with a large flow of leads. It automates the routine tasks of dialing and waiting for a customer to respond.