We can offer you additional technical support services:
- One-time support - platform developer help for technical issues, from $20 per hour.
- Configuring integration - includes setting up order transferring from your network to a third-party suppliers CRM or affilate network, $20 for typical integration, from $40 for custom integration.
You can also order one of the monthly support packages:
- Basic package - consultations during working hours, "error protection", platform update, server monitoring. $300-600 per month.
- Standard package - all the basic package plus support of offers and landing sites. From $600 per month.
All prices are in United States dollars, services are provided by prepayment. You can specify the payment methods and details by contacting us.
Developer help on technical issues will cost you from $20 in one hour depending on difficulty. The final price can be floating and depends on many factors, but not less than $20 per one support session.
- Deploying and configuring the platform
- Integration with third-party services
- Upgrades and new features
- Setting up offers and sites
Integration includes configuring the orders transfer from your network to a third-party supplier CRM or affilate network. The configuration process takes from 1 to 3 business days. To implement the integration, we need:
- Pre-arrange with the network representatives that you are allowed to send orders to them as a webmaster on the API
- Provide data for entering personal accounts in your network and supplier's CRM (or affilate network)
- For custom integration: Provide documentation on the supplier CRM API and arrange communication with the supplier's technical specialists via Skype or Telegram (if necessary)
Custom integration is possible only if there is a technical capability on the part of the supplier CRM. Lead adding functuon is required. Lead status checking function is strongly recommended. If no status check function available, postback is required. The total cost can sometimes be higher in the case of significant integration complexity.
Standard integration: $20
Custom integration: from $40
Support services can be paid monthly at a fixed rate. The specific cost of a package of services depends on the volumes of the required works and is discussed in advance. If the network and the volume of work grows, the original price can be increased.
Monthly support is available to both premium subscribers and users of the free version of the system. It includes:
- Consultations during working hours (weekdays, 10:00-18:00 Moscow time)
- "Error protection" - correction of technical mistakes made while working with the system
- Updating the platform on the server when new versions are released
- Server monitoring
- Daily backup to AlterCPA storage
Price range: $300-600 per month. The price is calculated individually depending on the required amount of work.
Extended monthly support is available only to premium subscribers. Monthly subscription to the platform can be included in the cost of support. It includes:
- The whole range of basic support package services
- Time of the service: weekdays, from 10:00 to 18:00 Moscow time for general questions, from 8:00 to 20:00 Moscow time for urgent questions and problems.
- Supporting offers and sites of your affilate network
Price range: from $600 per month. The price is calculated individually depending on the required amount of work.
Terms of Service
- Services are ordered individually. To order, please contact us in a way convenient for you - we will discuss all the details.
- Services are prepaid. In rare cases, the amount may differ from that indicated in the price list due to significant technical difficulties. We will let you know in advance.
- Technical support services are provided only for AlterCPA products. There is no technical support for products and services of third-party companies, even those related to the CPA.
- In case of emergency, services can be provided without prepayment. Providing a service without prepayment means your prior consent with its amount, depending on the volume of work and the urgency of execution.
- Funds for services rendered are non-refundable. If the service cannot be provided for one reason or another, taking into account the following, money will be returned.
- You may be denied the provision of the service if there is no technical ability to provide it, for example, the target affiliate network does not have technical integration tools or the necessary data for integration are not provided, such as logins, passwords, API keys, instructions.
- You may be denied the provision of services if it may be in one way or another violating the laws of the Russian Federation.
- You may be denied the provision of services if it is not possible to fully coordinate all the work in one of the languages: Russian or English. Please note that the communication style in any of the indicated languages is exclusively business. In the case of rudeness and threats on your part, the provision of services and further cooperation will be refused.
- Services are not provided if there are debts for services previously provided without prepayment (for example, emergency services). After debt repayment, the provision of services continues on a common basis. In case of repeated arrears, penalties may be applied in an amount ten times the amount owed. Prior to the repayment of the specified debt, further services are not provided.