AlterCPA platform support services

We offer one-time support and monthly service packages

One-time

for the strong and independent

from $15

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Standard

for active users

$1000 per month

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We can offer you technical support services:

  • One-time technical support — assistance from our specialists, charged per individual task. Suitable for rare requests or if you have your own technical specialists.
  • Basic support package — the minimum volume needed to get started: up to 20 offers/sites/simple integrations per month, monitoring, consultations, and help working with the system.
  • Standard support package — same as Basic, but with increased volumes, additionally includes setup of complex integrations, assistance with equipment migration, and project rescue in case of emergencies.
  • Custom support package — a hybrid with personalization options.

Technical support operates on weekdays from 10:00 to 18:00 UTC+3.

One-time support

A technical specialist's assistance costs on average $15 per task.

There is no free technical support. At all.

Popular services and prices

  • Consultation: from $15 per question
  • Consultation from the chef: from $150
  • Simple integration with affiliate network or CRM: $15
  • Standard integration with affiliate network or CRM: from $25
  • Complex integration with an affiliate network or CRM: from $50 (sometimes it may be impossible)
  • Standard API offer setup: from $5 per offer
  • External offer setup: from $15 per offer
  • Adding a site from the archive: from $6 per site
  • Adding a site by URL: from $9 per site
  • Adding a crypto site or financial institutions: from $17 per site
  • Adding custom logic to the site (collecting questions, phone masks): from $40
  • Front-end coding: от $250 per site
  • Emergency support services:
    • Accident during working hours: от $50
    • Accident outside working hours: от $150
  • Exit the Matrix:
    • Urgent execution of any task: triple price (sometimes it may be impossible)
    • Task outside working hours: double price (sometimes it may be impossible)

Support packages

Support services can be paid monthly at a fixed rate. The specific cost of a package of services depends on the volumes of the required works and is discussed in advance.

Creation of some entities is limited. Unlimited types of work are also counted toward the package volume according to their specifics and level of complexity. If the volume of work grows, the original price can be increased.

Basic support package

Included in the Optimal tariff for AlterCPA Pro.

It includes:

  • Priority service.
  • Monitoring of server and system status.
  • Fixing technical errors.
  • Consultations.
  • System configuration.
  • 20 simple (template) API integrations.
  • 20 offers, including related settings.
  • 20 sites, including small edits (text corrections and hiding elements).
  • Daily backup to AlterCPA storage.

Price: $500 per month.

Note. Setup of complex API integrations is not included in the package and is billed separately depending on the volume. If needed, you can purchase additional slots for the Custom support package.

Standard support package

Included in the Premium tariff for AlterCPA Pro.

It includes:

  • Priority service.
  • Monitoring of server and system status.
  • Fixing technical errors.
  • Consultations.
  • System configuration.
  • 40 simple (template) API integrations.
  • 12 complex (new or template with modifications) API integrations.
  • 40 offers, including related settings.
  • 80 sites, including small edits (text corrections and hiding elements).
  • Daily backup to AlterCPA storage.
  • Moving from server to server.
  • Project rescue in case of accidents.

Price: $1000 per month. If needed, you can purchase additional slots for the Custom support package.

Note. DDoS protection is not included in the package and is billed separately.

Custom support package

It includes:

  • Priority service.
  • Monitoring of server and system status.
  • Fixing technical errors.
  • Consultations.
  • System configuration.
  • 40 simple (template) API integrations.
  • 12 complex (new or template with modifications) API integrations.
  • 40 offers, including related settings.
  • Daily backup to AlterCPA storage.

Price range: from $500 per month. The price is calculated individually depending on the required amount of work.

Note. Website support is not included in the package and is billed separately depending on volume.

You can purchase additionally:

  • up to 40 sites per month — $200.
  • up to 40 offers and simple integrations per month — $200.
  • up to 12 complex integrations per month — $200.

Terms of Service

  1. Services are ordered individually. To order, please contact us in a way convenient for you — we will discuss all the details.
  2. Services are prepaid. In rare cases, the amount may differ from that indicated in the price list due to significant technical difficulties. We will let you know in advance.
  3. The cost of services is indicated in United States Dollars. The indicated cost does not include taxes, fees, commissions of payment services. The final cost may differ from the indicated one.
  4. Technical support services are provided only for AlterCPA products. There is no technical support for products and services of third-party companies, even those related to the CPA.
  5. In case of emergency, services can be provided without prepayment. Providing a service without prepayment means your prior consent with its amount, depending on the volume of work and the urgency of execution.
  6. Funds for completed services are non-refundable. If the service cannot be provided for one reason or another, taking into account the following, money will be returned.
  7. Services for buyers of "Custom" and "Standard" support package tariffs are given priority. Buyers of the "Standard" package have the highest priority in service. One-time technical support services are provided in the presence of free staff after the closure of tasks at "package" tariffs.
  8. You may be denied the provision of the service if there is no technical ability to provide it, for example, the target affiliate network does not have technical integration tools or the necessary data for integration are not provided, such as logins, passwords, API keys, instructions.
  9. You may be denied the provision of services if it may be in one way or another violating the international law or the laws of the Republic of Seychelles and the Russian Federation.
  10. You may be denied the provision of services if it is not possible to fully coordinate all the work in one of the languages: Russian or English. Please note that the communication style in any of the indicated languages ​​is exclusively business. In the case of rudeness and threats on your part, the provision of services and further cooperation will be refused.
  11. Services are not provided if there are debts for services previously provided without prepayment (for example, emergency services). After debt repayment, the provision of services continues on a common basis. In case of evasion of payment of invoice or repeated occurrence of debts appeads, penalties may be applied in an amount ten times the amount owed. Prior to the repayment of the specified debt, further services are not provided.