Today we’re treating you to some nice little perks for the built-in CRM. You’ll find them in both the professional versions and the free AlterCPA Moe.
We’ve refined the access permission settings for call center teams. You can restrict a team’s access to certain extended statuses, or, conversely, exclude statuses from order distribution.
You can now change the order-issuing priority within a team. Instead of a random pick, the newest or the oldest orders will be picked up first.
We’ve changed how the second call works. Previously, an order landed straight in the verification queue. Now you can delay that step until the moment the order gets confirmed by the first-line operator.
We’ve added a request log for delivery services. It’ll come in handy for your techies when they’re digging into the next glitch from the logistics folks. The log records our interaction with the delivery services’ API.
While we were testing the log, we tidied up the Nova Poshta delivery service. Now you can choose the dispatch point for Warehouse-Warehouse orders, plus nice descriptions of the parcel contents.